REFUND AND CANCELLATION POLICY - LiftPro
At LiftPro (a brand of Sree Elevators), we strive for transparent service.
1. AMC (ANNUAL MAINTENANCE CONTRACT) CANCELLATION
- a) AMC can be cancelled within 7 days of payment if no service has been availed - Full refund minus Rs.500 processing fee.
- b) After 7 days or after first preventive service is done, AMC is non-refundable. However, balance amount can be adjusted for another lift/building.
- c) If we are unable to provide service due to our reasons, pro-rata refund for unused months will be given.
2. BREAKDOWN / ONE-TIME SERVICE CHARGES
- a) Visiting charges once technician visits site are non-refundable.
- b) If issue is not resolved due to our side, we will re-visit free of cost within 48 hours. No refund but free re-service.
3. SPARE PARTS & MATERIALS
- a) Electrical/electronic parts (PCB, drives, sensors) once ordered/installed are non-refundable and non-returnable due to warranty issues.
- b) If part is defective on arrival, inform within 3 days with photo/video - we will replace free.
4. REFUND PROCESS
- Refund requests must be mailed to support@liftprotech.com with Invoice No, Lift ID, Reason.
- Approved refunds will be processed within 7-10 working days to original payment mode.
- For UPI/Bank transfer, refund will be via bank transfer.
5. CANCELLATION OF COMPLAINT
You can cancel a breakdown complaint from App before technician is assigned. Once assigned, please call support to cancel.
6. NO REFUND CASES
- Misuse of lift leading to breakdown
- Power fluctuation, water seepage in pit, civil work related issues
- Service delayed due to customer not providing access
For any billing dispute, contact: support@liftprotech.com / +91 73307 09146